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Friendly and non-judgemental, the Kinship Advice Team can support you to understand your rights as a kinship carer.

How to access the Kinship Advice Team

It can be difficult to find information about kinship care – whether you are an informal kinship carer, have a Special Guardianship Order, Child Arrangement Order or Care Order. 

Wherever you are on your kinship carer journey, our Advice Team are here to help you. They’ll also be about to signpost you to legal advice and a network of specialist lawyers.

We’re open Monday to Friday from 9.30am-2.00pm.

You can access our Advice Team by:

We can advise anyone who is caring for a relative or friend’s child full time, and anyone thinking about becoming a kinship carer. Our advisers are impartial, non-judgemental and the service is confidential. We aim to reply to your enquiry within 5 working days.

If you have not received a response from us within 5 working days, please check your junk or spam inbox for a reply.

Please note we can only advise kinship carers in England and Wales.

Unfortunately, we can’t give individual advice on regaining contact with a grandchild. For this please see the information on our website page: Lost touch with grandchild

Data Protection:
Kinship is committed to making only responsible use of your data.

By agreeing to our data protection policy you give consent for us to keep you up to date on our news, events, campaigns and resources by email, direct mail and telephone.

We will not share your data with any 3rd parties. For further details you can view our privacy policy at

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How we've helped in the last year


Unclaimed benefits identified for kinship carers


Grants awarded to kinship carers


Kinship carers given expert advice


You have been an angel sent from heaven down the telephone line. The only person in the last six months who has known what they’re talking about.